General Policies & Information

• Policies are subject to change without notice.

Hours

Check-in/Check-out

• Upon check-in you may be asked to provide a valid ID, and a certificate of insurance and registration for your camper. Members should also have their membership card on hand.
• Minimum check-in age is 21 years.
• Guests aged 17 years and under at the time of check-in are considered children.
• Early check-in and/or late check-out may be available for an additional fee per option. If interested in either option, contact the management office in advance of your arrival to inquire about availability.

Pet Policy

• Pets are allowed. See more here.
• Rental Pet Policy: Pets are welcome. For those who camp with pets, there is a pet fee of $10 per pet per night for our pet-friendly rental lodging. The fee may vary at select properties. Service animals are not pets. The Company complies with the Americans with Disabilities Act (ADA) and state/local laws regarding service animals. Service animals may accompany a disabled person without any proof of disability or certification for the service animal. Guests traveling with a service animal will not be charged a pet fee. Charges may be incurred, however, should a service animal damage the rental.

Reservation & Payment Policy

• Your credit card will be charged Itinerary Total prior to arrival, up to a maximum deposit of one night rack rate. Any remaining balance will be due upon arrival.
• Prices and site type are subject to availability.
• The rates displayed do not include any applicable service fees or charges for optional incidentals.
• By using a credit card for a deposit, guarantee or payment, you authorize MHC Property Management L.P. to charge any expenses incurred during your stay to that credit card or apply funds you have on deposit with MHC Property Management L.P. against what you owe.
• RV sites and lodging typically accommodate four guests. A guest fee is added per day to the reservation rate for each additional guest over four.

Deposit and Payment Schedule

• Mandatory two night stay on weekend reservations and three nights for holiday reservations.
• One night midweek campsite reservations can be booked.
• One night campsite reservation for a weekend can only be booked on the day of arrival. (Overrides can only be approved by the Property Operations Staff)
• One night rental reservation can be booked only two days in advance. There is a $10 surcharge.

Cancellation & Refund Policy

• Refund will not be granted for no shows.
• No refunds will be issued for early check-out.
• No refunds will be granted for holiday reservations (Memorial Day, July 4th, Labor Day) if canceled less than 14 days before the reservation.
• Refunds for death or extended hospitalization will be reviewed on an individual basis at the regional level.
• In the case of multiple sites booked, cancellation penalties apply to each site that is cancelled or changed.

• RV campsites: For stays 1 to 27 days, we allow full refunds for cancellations up to 2 days prior to your arrival date.
• Rental accommodations: For stays 1 to 27 days, we allow full refunds for cancellations 7 days prior to your arrival date. For guests booking a stay in a rental accommodation located in California of 30 or fewer consecutive days, a full refund will be given for reservations cancelled within 24 hours of booking provided the reservation’s arrival date is at least 72 hours after the time of booking.
• Long-term or seasonal stays: For stays 28 days to 179 days at an RV campsite or in a rental accommodation, if you cancel or change your reservation up to and including 45 days prior to your scheduled arrival date, we will issue a refund for the amounts paid by you. If you cancel your reservation and provide less than the required 45 days’ notice, you will forfeit your deposit amount. For guests booking a long-term or seasonal reservation in a rental accommodation in California (31 days to 179 days), if you cancel or change your reservation up to and including 45 days prior to your scheduled arrival date, we will issue a refund for the amounts paid by you. If you cancel your reservation and provide less than the required notice, you forfeit your deposit amount.

Campground Information

• No after dark parking: For the general safety and comfort of all guests, we do not allow after hours arrivals to enter and park in the resort. Please remain in the office parking lot until the morning and you will be assigned a site immediately when the office opens. There are restrooms at the rear of the office building for your use and comfort.
• No same day bookings after 4 p.m.
• Gas golf carts are not permitted.
• We do not currently offer long term stays.
• Sites are not first come, first served. Your site will be assigned upon arrival.
• Limited pull thru sites are held for 45’.  If wanting to be near another guest, please let us know ASAP. We try to accommodate requests but are not promised.