General Policies & Information

Policies subject to change without notice.

Check-in/Check-out & Hours

• Check-in: 3 p.m.
• Check-out: 11 a.m.
• Closed on Tuesdays.
• Minimum check-in age is
  21
  years.
• Guests aged
  17 
  years and under at the time of check-in are considered children.
• Pool is open from Memorial Day weekend until September 11 of the current year.
• Two-hour early check-in for your reservation may be available for $30. Please contact the management office, in advance of your arrival, to inquire about availability.
• Two-hour late check-out for your reservation may be available for $30. Please contact the management office, in advance of your arrival, to inquire about availability.

Pet Policy

• Pets are welcome.
• Rental Pet Policy: Pets are welcome. For those who camp with pets, there is a pet fee of $10 per pet per night for our pet-friendly rental units. The fee may vary at select properties. Service animals are not pets. The Company complies with the Americans with Disabilities Act (ADA) and state/local laws regarding service animals. Service animals may accompany a disabled person without any proof of disability or certification for the service animal. Guests traveling with a service animal will not be charged a pet fee. Charges may be incurred, however, should a service animal damage the rental unit.

Reservation & Payment Policies

• Your credit card will be charged Itinerary Total prior to arrival, up to a maximum deposit of one night rack rate. Any remaining balance will be due on arrival.
• Prices and site type are subject to availability.
• The rates displayed do not include any applicable service fees or charges for optional incidentals.
• By using a credit card for a deposit, guarantee or payment, you agree to the following: if I used a credit card for a deposit, guarantee or payment, I authorize MHC Property Management L.P. to charge any expenses incurred during my stay to that credit card or apply funds you have on deposit with MHC Property Management L.P. against what I owe.
• RV sites and lodging typically accommodate four guests. A guest fee is added per day to the reservation rate for each additional guest over four.

Cancellation Policies

• In the case of multiple sites booked, cancellation penalties apply to each site that is cancelled or changed.
• No refunds will be issued for early check-out.
• RV campsites: We allow full refunds for cancellations up to 2 days prior to your arrival date for daily and weekly reservations.
• Rental accommodations: We allow full refunds for cancellations 7 days prior to your arrival date for daily and weekly reservations.
• Daily and weekly reservations: For cancellations received less than the required notice period prior to arrival, your deposit will be forfeited up to one night rack rate.
• Extended stays: For long-term reservations (28 days or longer), we allow full refunds for cancellations up to 60 days prior to your arrival date. For cancellations received less than the required notice period prior to arrival, the deposit amount will be held on account for a future stay.

Campground Services & Information

• Although we do our best to honor all site requests, we do not guarantee specific site number requests.
• Displayed rates and package prices are subject to change. Site assignments cannot be guaranteed.
• (All weekends/activities are subject to change, check our website for current updates)

Rental Information and Policies

• Check-in: 3 p.m.
• Check-out: 11 a.m.
• Early check-ins are subject to availability, please call ahead to confirm your site is available.
• Late check outs will be charged $10 for every 30 minutes unless pre-approved by Management. Please confirm your arrival and departure dates at check-in, you are responsible for all nights reserved.
• Late arrivals: For our guests arriving after office hours, please call ahead with an estimated time of arrival and to confirm your reservation.
  Upon arrival, your gate card, receipt and a map to your site will be in the late arrival box. Please come in to the office the next morning and register.
• Pet friendly cabins charge $10 per pet, maximum of 2 unless approved by management.

Our goal is to provide you, our guest, the highest quality recreation experience Rock County has to offer. Please let us know immediately of any concerns regarding your site or our facilities and service. You are responsible for all nights reserved. If you are unable to complete your stay, for any reason, no refunds will be given.

*Camping is an outdoor experience, therefore we do not give refunds due to the discomforts of weather or nature. Please enjoy your stay.