General Policies & Information

• Policies are subject to change without notice.

Hours

Check-in/Check-out & Hours

• A completed Reservations for Minors form is required for all unaccompanied minors. Download the form here: http://www.rvonthego.com/images/PDF/Reservations-For-Minors061917.pdf.
• Two-hour early check-in for your reservation may be available for $30. Please contact the management office, in advance of your arrival, to inquire about availability.
• Two-hour late check-out for your reservation may be available for $30. Please contact the management office, in advance of your arrival, to inquire about availability.

After Hours Arrival

• Please refer to the text message arrival instructions if your plans change and you need to arrive outside of regular business hours.

Reservations & Payments

• Your credit card will be charged one night as a deposit to book your reservation. Two days before your arrival, the remaining itinerary balance will be charged to the same form of payment.
• The rates displayed do not include any applicable service fees or charges for incidentals.
• To make changes to your reservation, please call our Reservation Department at (877) 864-2728 and specify that you booked your reservation online.
• A reservation guarantees the site type you selected or a more premium option, but not a specific site location. However, we will attempt to accommodate site requests when possible.
• Stay requirements for tent site: two-night min/ten-night max.
• By using a credit card for a deposit, guarantee, or payment, you agree to the following: "If I used a credit card for a deposit, guarantee, or payment, I authorize MHC Property Management L.P. to charge any expenses incurred during my stay to that credit card or apply funds I have on deposit with MHC Property Management L.P. against what I owe."
• RV sites and lodging typically accommodate four guests. A guest fee is added per day to the reservation rate for each additional guest over four.
• No camping tents within RV sites.
• Seasonal guests shall provide valid identification along with certificate of insurance and registration for the RV.

Cancellations & Refunds

• Cancellations & refunds apply only to reservation or per site booked.
• No refunds will be issued for early check-out.
• We allow full refunds for cancellations up to 24 hours before your arrival date for daily, weekly, and monthly reservations.
• For cancellations received less than the required notice period, your deposit will be forfeited up to one night's retail rate.

Pet Policy

• Pets are welcome free of charge. Exotic animals are not allowed at the resort nor are pets permitted in the Glamping Tents. Pets must be on a 6' leash and supervised at all times.
• Please clean up after pets and properly dispose of all pet droppings in the applicable receptacle.

Campground Services & Information

• Guest packages will be left outside the Welcome Center office from 9 am - 5 pm. The Resort is not liable for lost packages.
• Packages that require signature and mail will not be accepted at the office. All will be returned to the sender.
• Complimentary WiFi and cable TV is provided throughout the resort.
• Guests may access on-site laundry rooms via the CSC mobile app.